You did not receive the right product ? Firstly, we would like to apologize for this oversight.
Then, we invite you to send us via the contact form 3 photos: of the label of the product(s), of the bar code present on the product(s) as well as of the whole product(s) received ? The reception of the elements is mandatory, without these necessary elements, we will not be able to carry out further research.
Once we have received these elements, the After Sales Team will take care of solving your problem as soon as possible. We will send you a prepaid colissimo label so that you can return the wrong product without incurring any costs. Upon receipt of the parcel, we will arrange for the correct product to be sent back or refunded as quickly as possible.