You did not receive the right product ? Oops… Firstly, we would like to apologize for this oversight.
Then, please send us on our contact form, a photo of the delivery note (see example below) as well as a photo of the product with the visible reference.
Once these elements have been received, the service team will take care of resolving your anomaly as soon as possible. We will send you a prepaid colissimo label to return the wrong product to us without incurring any costs. Upon receipt of the package, we will take care of getting the right product back to you as quickly as possible.