Before you make your return :
If you have received the correct product(s) and wish to return your order, please send us a written request via the contact form at the bottom of our website.
In this written request, please specify the item(s) you wish to return and indicate your wish (exchange or refund). In the case of an exchange, please specify the new size you want.
Please note that there are a few rules regarding returns:
- returns for exchange or refund of personalised items (e.g. football shirt with flocking or badge) are not accepted
- exchange requests for different items are not accepted
- exchange requests for different colours are not accepted
Once your items have been received by our returns department, they will be checked and you will receive in reply the written procedure to be followed as well as the return form to be printed and put in your package. This document summarises your request and is not a prepaid return label.
In accordance with our general terms and conditions of sale, if the order is received in conformity, returns are at your expense.
If the product is defective or does not conform to the order, we invite you to contact us within 72 hours after the receipt of your order via our contact form so that our after-sales team can deal with your request.
We will cover the costs of returning the products in the case of an exchange request.
Once your return package has been handed over to the carrier, we invite you to keep your delivery slip and your return tracking number. In case of dispute or anomaly on your return, you may be asked for these elements.
Once your return is received at our warehouse:
If you have chosen a refund:
We will refund the returned item(s) and you will be notified by email. The refund will appear on your end within 2-5 working days and will be processed via the original payment method.
If you have chosen an exchange, on receipt of your return parcel we will check the stocks of the new size you want:
- If the size is available we will create a new order for you, which will be shipped within 5 days.
- If the size is not available we will proceed to the refund of the article and you will be notified by email. The refund will appear on your side within 2 to 5 working days and will be done via the payment method initially used.