You will find below the methods of return of your order:
All returns must be made to the following address:
SPACEFOOT SAS – Service retour
ZAC de Conneuil
2 rue Lavoisier
37270 Montlouis Sur Loire
All returns must be reported to our service and made in Colissimo Suivi with signature within 15 days of receipt of the order. All items must be returned in their original packaging with their label intact and in their receiving condition. They must also be accompanied by the purchase invoice or delivery note.
Any item that has been customized will not be eligible for a resumption, exchange or refund. For example, a flocked jersey.
If the delivered product complies with the order, all return costs are at your expense.
If the product is defective or not in accordance with the order, we will refund the costs incurred for the return (only upon presentation of an invoice attesting payment).
For any item returned with the reason 'defective', specify on separate mail, the nature of the defect found.
We cover the costs incurred for the return of the products.
You have the choice between these different reasons for return :
- Refund : all refunds will be made within 30 working days. You will be refunded directly by the payment method initially chosen.
- Increased refund : an increased discount code valid on a next order will be offered (you will not be refunded for example 35 euros, we will give you a discount code of 40 euros)
- Exchange : please specify on the return voucher the product in exchange (reference, color and size).