For all returns, we advise you to ask for a proof of delivery with a tracking number to the carrier with whom you entrust your package.
Once the return has been made, we invite you to wait for approximately 7 days for us to receive and process your return.
As soon as we receive the package in our warehouse and process your request, an email will be sent to you to keep you informed of the progress.
If you have not heard from us within 7 days of sending your return, we invite you to contact us via our form with: the date of deposit, the carrier and a proof of shipment.
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