General

Return & Refund

• What is your return policy ?
• How are refunds made ?
• How can I return my product(s) ?
• I am waiting for a refund and my credit card is no longer active!
• Did you receive my return ?

Order issues

• Is it possible to amend my order ?
• I would like to combine 2 orders
• I did not receive my e-card/gift card
• How can I cancel my order ?
• My article deteriorates very quickly, what should I do ?
• My product has a defect

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Stock & Product

• I would like to know the availability of a product
• How can I take care of my articles ?
• What is the difference between a custom flocking and an official flocking ?
• What size goalie glove should I choose ?
• Are football balls certified by FIFA ?
• What is the difference between a replica jersey and an authentic jersey?

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Payment & Promotion

• I have several orders on my account even though I only placed one!
• I woulf like an invoice without VAT
• I would like an invoice
• The price of my item has changed on the website !
• My voucher code doesn't work !
• Can I have a discount code ?

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Technical questions

• How can I unscribe to your newsletter ?
• I have issues accessing your website / Your website does not work properly
• I want to unsubscribe from the newsletter
• I have forgotten my password, what should I do ?

Advices / Unboxing

• What type of Handball shoes should I buy ?
• What type of handball ballon shoul I buy ?

Delivery Info

• Where is my order ?
• Where can I find my shipping time ?
• How are delivery costs calculated?
• Where do you deliver ?
• Informations about VAT
• Where can I find my order number ?

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