Firstly, please check the delivery times for the items you have ordered.
Secondly, please check the status of your order in your personal space.
- If the order is "Invoiced" or "In process" and the delivery date has passed, please contact us using our contact form.
The maximum dispatch date is also indicated at the bottom of your order confirmation email:
- If the order is marked "Shipped/Delivered", we advise you to check the progress of the delivery using the shipping information provided in your personal space.
However, if the tracking number indicates that the parcel has been delivered and you have not received it, please contact us using the contact form.